FAQ

 

We've compiled a list of frequently asked questions (FAQs) to hopefully answer most of your concerns regarding your online shopping at Wilda.com.my.

Delivery
Do deliveries require a signature?
Yes, all deliveries requires a MyKad number and signature on the courier's consignment note copy.

Do I need to be home to accept a delivery?
If you’re out during time of delivery, anyone at home with a MyKad, can sign for the package on your behalf. If no one’s home, our courier will usually re-attempt delivery the following day or call your contact number to arrange for a convenient time for delivery.

Do you deliver to my area?
Yes. We deliver throughout Malaysia including both Sabah and Sarawak. However certain promotional items or over-sized products are not available for delivery outside the Peninsular due to shipping restrictions on weight and size.

Do you offer same-day delivery?
Unfortunately we don’t offer same-day delivery at the moment. However, for areas within the Klang Valley, you may request for a more convenient date and time for delivery by leaving a remark on the checkout page.

How do I track my current or check on my previous orders?
Registered customers can check their order status on the My Orders page or via the link included in the email order confirmation. If you require further assistance, please call our Customer Service at +603 - 9221 2430 | 9221 3223 | 9222 5960 | 9221 7866 | 9223 7488 or Whatsapp +6016 - 419 6232 or by email to online.wilda@gmail.com.

How long after I place an order will it be dispatched?
We aim to dispatch all orders received before 3pm same business day, pending stock availability.

Will I be notified when my package has been dispatched?
Yes. Once each item in your order has been dispatched, you will receive a notification via email.

What’s the delivery lead-time?
Delivery times will often vary by postcode and product size but should typically take three to five working days within Peninsular Malaysia.

How much is delivery to my area?
Delivery costs will vary by postcode and item. Please read our Delivery Information for more details.

Do you ship internationally?
No. Currently we only ship to destinations within Malaysia.

I haven't received my order. Where do I check on my order status?
Registered customers can check their order status on the My Orders page or alternatively via the link included in the email order confirmation.

There is an item missing from my package. What can I do?
Please call Customer Service at +603 - 9221 2430 | 9221 3223 | 9222 5960 | 9221 7866 | 9223 7488 or Whatsapp +6016 - 419 6232 or by email to online.wilda@gmail.com and we will look into it.

Do I need to create an account in order to shop online?
Registering for an account is optional. You can purchase products as a guest. However, by registering an account, you will be able to obtain your order history for all purchases, track your orders and have speedier checkouts for future purchases.

How do I create an account?
To create a Wilda Machinery account:
   • Click on the My Account link at the top of any page.
   • Select the 'Create an account' button on the left hand side.
   • Follow the prompts to create a new account.

How do I sign up for the Wilda.com.my newsletter and what are the benefits?
You can subscribe to our email newsletter during the registration process and also sign up for our newsletter without signing up for an account. Along with our newsletters, you will also be notified of our offers and promotions as well as receive promotional vouchers.

Will Wilda.com.my use my personal information for marketing purposes or share it with third-parties?
We do not share or sell any personal information to third-parties under any circumstances. However we do send out newsletters, offers and promotions for email subscribers. At Wilda.com.my, we respect the privacy of our customers. Please read our Privacy Policy for further information.

What should I do if I think my account has been compromised?
If you think someone else has gained unauthorised access to your account, you should reset your account password. Please call our Customer Service at +603 - 9221 2430 | 9221 3223 | 9222 5960 | 9221 7866 | 9223 7488 or Whatsapp +6016 - 419 6232 or by email to online.wilda@gmail.com should you need further assistance.

How do I place an order with Wilda.com.my?
   • To place an order on our website, browse for the items you are looking for. Add the items to your shopping cart using the 'Add to cart' button.
   • When you are ready to checkout, click on the shopping cart icon then the 'Proceed to checkout' button.
   • If you require further assistance, please call our Customer Service at +603 - 9221 2430 | 9221 3223 | 9222 5960 | 9221 7866 | 9223 7488 or Whatsapp +6016 - 419 6232 or by email to online.wilda@gmail.com.

How do I modify an order?
Unfortunately, once an order has been submitted it cannot be modified. If you wish to add products, you will need to place another order.

How can I view and print my online order confirmation?
Registered customers can view all past and current orders in the 'My Orders' section of your account. To view your order history:
   • Click on the ‘Log In’ link or, if you are already logged in, choose 'My Account' from the top of any page.
   • Select 'My Orders'.
   • Your complete order history will be displayed.

To check the status of a specific order:
   • Click on the Log In link or, if you are already logged in, choose 'My Account' from the top of any page.
   • Select 'My Orders'.
   • Find the specific order and click 'View Details'.
   • You can also call our Customer Service at +603 - 9221 2430 | 9221 3223 | 9222 5960 | 9221 7866 | 9223 7488 or Whatsapp +6016 - 419 6232 or by email to online.wilda@gmail.com.

Can I collect my order from physical store?
Yes, you can pay for your online purchase and collect it from our physical store. Please select 'Collect at store' during the checkout process.

Please print out the order page or specify your order number and bring along your MyKad for verification. It is also a good idea to call the branch in advance to check if your item is in stock. We may refuse your order if you are unable to produce the necessary documents for security reasons.

What payment forms are accepted by Wilda.com.my?
You can use the following payment types when making a purchase:
» Paypal
» Online Transfer

How will I know if my payment has been successful?
Your screen will display a message thanking you for your purchase along with your order number. You can use this order number for future reference regarding any queries you may have. You will also receive an email confirmation of your order.

I think my payment has failed. Can you help me?
You will be notified if there is a problem with your card. You will then be prompted for an alternate payment method. Should you encounter any additional complications, please contact our Customer Service at +603 - 9221 2430 | 9221 3223 | 9222 5960 | 9221 7866 | 9223 7488 or Whatsapp +6016 - 419 6232 or by email to online.wilda@gmail.com.

Pricing and Stock
Currency
All pricing on the Wilda.com.my website is in Malaysian Ringgit.

I can't find a particular product I'm looking for.
Please contact us on +603 - 9221 2430 | 9221 3223 | 9222 5960 | 9221 7866 | 9223 7488 or Whatsapp +6016 - 419 6232 or by email to online.wilda@gmail.com. to see if the item is part of our store range but not yet available online.

Why can't I get the online price for in-store purchases?
Our in-store and online store are under different managements thus promotions and pricing may also differ. From time to time we may also offer online-only promotions, which can vary from our in-store promotions.

Privacy and Security
How can I be sure that my details are safe when using your site?
We take all reasonable steps to protect your personal information from misuse, loss and unauthorised access. To learn more about data security, please read our Privacy Policy.

Returns and Refunds
How can I return or exchange my order if it’s faulty or incorrect?
In the unlikely event that your purchase is faulty or described wrongly, we will refund or exchange the item. Please call our Customer Service at +603 - 9221 2430 | 9221 3223 | 9222 5960 | 9221 7866 | 9223 7488 or Whatsapp +6016 - 419 6232 or by email to online.wilda@gmail.com to arrange for a return. Refer to our Returns Policy for full terms and conditions.

Technical Information
I was trying to make a payment when an error message popped up saying, "Sorry, your secure session timed out." What does this mean?
If you happen to leave your session idle for some time, the session will automatically time out for security reasons. You will need to log back in and resume the checkout process.